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Data Privacy Statement

Data privacy advisories

This Data Privacy Statement applies equally to users of the bestellbar® app, participating vendors and other viadee contract partners.


  1. 1 General

viadee complies with the Federal Data Privacy Act (BDSG) and Telemedia Act (TMG). We record, store, process and transmit personal data exclusively as necessary for contract execution and the providing of our services.

Data which no longer need to be stored are deleted. 

In no case do we sell data we have gathered or otherwise disclose such data to third parties, except as permitted by contract.


  1. 2 Data recording, storage and processing

a) General provisions

The personal data we record for the purpose of executing contracts with our contract partners are typically name, address, delivery address and e-mail addresses and telephone numbers.

Other personal data is only collected if provided to us voluntarily, as part of an inquiry, for example.

This data is exclusively stored within our organisation and exclusively used to respond to your inquiries, to execute the contracts concluded with you and perform processes in connection therewith, and as necessary to fulfil retention requirements under commercial and tax law.

b) Specific information regarding use of bestellbar® app

During use of the app, non-personal technical data is gathered and transmitted to viadee or viadee’s hired agent which identifies the application software and the operating system in order to maintain and improve product functionalities, as well as for statistical purposes.

When placing an order, viadee or viadee’s hired agent saves the DEVICE ID of the mobile device along with the orders placed from that device, the corresponding prices, the name of the establishment and the order timestamp data. Neither viadee nor its hired agents are able to use this to make any inferences regarding the identity of the User. If the User is reported by any participating establishment due to negligent or intentional misuse, viadee or viadee’s hired agent permanently stores the DEVICE ID to ensure that no further use of the app is possible. The User shall be liable for any resulting damages, after which the DEVICE ID is completely deleted. Before the app records any location-related data, the User is asked for his/her approval thereof in advance. By approving this recording the User agrees to his/her location-based data being read and stored. viadee shall bind any hired agent to uphold confidentiality, particularly regarding stored or read User data.

Upon written request by the User, viadee will send the User a listing of his/her personal data and DEVICE ID stored at no charge. It is the User’s responsibility to establish his/her identity and authorisation regarding the DEVICE ID concerned in the request. Incorrect data on file will be corrected upon written request by the User. Users may at any time revoke consent given viadee to use their personal data beyond the statutorily permissible scope.


c) Specific information regarding use of the bestellbar® website

Upon visiting our website, our servers automatically record and store information sent by your browser. This generally includes browser type/version, operating system used, referrer URL (previously visited web page), host name of accessing computer (IP address) and server request time.

We are unable to cross-reference this data to specific individuals. This data is not compiled with data from other sources. Temporary storage of the data is necessary to ensure web page security and integrity, and in order to identify page traffic or browser-specific problems. This data is deleted following statistical analysis.

When an order is placed viadee records and stores data entered by you during the ordering process. All data gathered are necessary for contract execution.

It may be necessary for contract execution to disclose your personal data to companies whom we hire for contract execution purposes. 

Upon contract execution in full, your data will be blocked and subsequently deleted after elapse of the retention period per tax and commercial law requirements, unless you have expressly consented to use of this data otherwise.

This website uses cookies in several places. These make our website more user-friendly, effective and secure. Cookies are small text files your browser stores on your computer. Most of the cookies we use are “session cookies”. These are automatically deleted after your visit. Cookies do not harm your computer or contain viruses. You can block the placement of cookies by changing your browser settings. See the user instructions for your browser for information on blocking cookies.


  1. 3 Disclosure of personal data to third parties

Personal data will only be forwarded or otherwise disclosed to third parties as required for order processing and/or billing, or with your express prior consent. In such case, the amount of data transferred is limited to the minimum necessary. You may at any time revoke consent to disclosure of your data with non-retroactive effect. Disclosure to other persons only occurs if there is a legal obligation to do so. This applies to authorities, for example. In no other case will we disclose your personal data to third parties, for either commercial or non-commercial purposes.




  1. 4 Right to information and deletion

You have the right to at any time obtain information regarding your stored data at no charge, and to its correction, blocking and in some cases deletion. You may notify us of your wishes in this regard by mail, e-mail or fax.

Stored personal data is deleted if you withdraw consent to retention, if it is no longer necessary to fulfil the intended purpose of retention or if retention should be prohibited for other legal reasons.


The party responsible for data gathering is:

viadee Unternehmensberatung GmbH, Anton-Bruchausen-Str. 8, 48147 Münster, Germany, Münster District Court commercial register record HRB 4318, represented by managing directors Martina Wegener and Heinrich Riemann, Tel. +49 (0)251 77777100, Fax: +49 (0)251 77777888, e-mail: info@viadee.de